Frequently Asked Questions

+ Im interested in the ccr reporting module, how do I set up a demo?

Email info@ccr-analytics.com and we will set up a live demo with you and our partners from Learning Genie.

+ Who can I contact, if I have questions about my results?

If you have any questions about your results that CCR Analytics has provided you, please email support@ccr-analytics.com or call 800-493-8621.

+ How do I request assessments or surveys?

When you are ready to receive your child assessments or surveys, please send a roster to support@ccr-analytics.com along with the physical mailing address where you would like to receive the child assessments or surveys. We will then prepare and send you your child assessments or surveys within 5 business days. Please see the general guidelines for rosters here. If you use ChildPlus as your management system, please see the guidelines for rosters here.

+ How can CCR Analytics assist our agency with the DRDP 2015 assessment process?

CCR Analytics has been processing and analyzing the DRDP 2015 assessment tool for early implementers since early 2014. We offer the same child assessment scanning service, eliminating data entry into DRDPtech or other management systems, and as well as comprehensive and insightful reports at all levels of the organization. For clients required to enter data into DRDPtech we provide, at no additional charge, an upload of your DRDP 2015 data to DRDPtech. Contact support@ccr-analytics.com for more information.

+ Can I copy forms, if I don’t have enough?

It is preferred that you not use photocopies, but instead use the double sided forms provided by CCR Analytics. If for some reason you do not have a sufficient number of surveys, you may make photocopies. If you make photocopies, make sure they are double sided, high quality copies, the text is not skewed, and use plain white copy paper (don’t try to match the color of the survey). Poor quality copies will delay the analysis.

+ Where do I send my assessments/surveys, when I have them all completed?

When you have collected all your assessments or surveys, please send them to CCR Analytics, 2419 E. Harbor Blvd. # 166, Ventura, CA 93001. We recommend shipping via UPS or FedEx Ground (not overnight). The Ground service is typically affordable, quick, and makes it easy to track packages. You can always email support@ccr-analytics.com to let us know that your package is on the way. We will let you know by email when we receive your package.

+ What do I do with additional assessments/surveys that were turned in late?

If you have not received your reports yet and want to include additional assessments or surveys before we proceed with your data, please send an email to support@ccr-analytics.com to let us know that you have additional assessments or surveys you would like to include in your reports. You can then send them to CCR Analytics, 2419 E. Harbor Blvd. #166, Ventura, CA 93001 or if it is less than 5 assessments or surveys you can scan and email them to support@ccr-analytics.com.

If you have received your reports already you can still go ahead and send the additional assessment or surveys and we can either include them in your next set of reports at no additional charge or we can generate new reports including the additional assessments or surveys at an additional batch charge.

+ What is Dropbox?

Dropbox is an online storage folder that is used to share final reports between CCR Analytics and your agency. Your reports are only accessible to you and for CCR Analytics. If you do not have access to the dropbox folder with your reports, please send an email to support@ccr-analytics.com with your name, email and agency and let us know that you need access to your reports.

+ Where do I see my reports?

Your reports are available on www.dropbox.com. You will need your email address and your password that you created, when setting up the account to log-in and see your reports. If you forgot your password you can generate a new password by clicking on “Forgot your password” when signing in to dropbox on www.dropbox.com. If you do not have access to the dropbox folder with your reports, please send an email to support@ccr-analytics.com with your name, email and agency and let us know that you need access to your reports.

+ Are any of your reports bilingual for parents?

Yes. We provide bilingual child summary reports for each child with a complete assessment. For DRDP assessment analysis, we also provide a complete powerpoint of your results in English and Spanish. Perfect for sharing with Policy Council.

+ I can’t see my reports when I log-in to dropbox?

If you can’t see your reports when you are logged in to your dropbox account, please check under “Sharing” in the left-side menu to see if you have any new shared folder invitations. If you have an invitation from CCR Analytics, please accept this invitation to see your reports. If you do not have a new shared folder invitation from CCR Analytics, please send an email to support@ccr-analytics.com with your name, email and agency and let us know that you need access to your reports.

+ The DRDP reports look different from last year. What happened?

In fall 2016, CCR Analytics changed DRDP reporting methodology. The new methodology is aligned to the California Early Learning Foundations and allows agencies to make meaningful comparisons across sub‐domains and expectations around development at different ages. Please read our brief for more information. You can always call us and we will walk you through it too.

If your question wasn't answered on this page, please contact us directly at support@ccr-analytics.com or call 800-493-8621.